Technical Help

If you encounter problems playing the videos on, check these items on your computer:

  • Slow Internet speed: To play well, our videos require an Internet connection of at least 1Mb/sec. To check your speed use a web speedometer such as

  • The Flash plugin on your computer may be outdated. Update to the latest version at

  • The browser you are using may need updating. Your browser should be IE 8, Safari 3.0, Firefox 3.0, Chrome 4.0 or higher.

    If problems persist, contact